Jakarta, 24 February 2022 – KoinWorks, the super financial app, now provides 24-hour customer service becoming the first fintech lending in Indonesia to have this service. Both KoinWorks users and the public who need helpful information can contact KoinWorks at any time. Besides demonstrating KoinWorks commitment to always being ready to help users, the 24-hour customer service is designed in preparation for the neobank market for SMEs.
KoinWorks users are dominated by business owners who often need customer service assistance to help with the problems they are experiencing. When starting a business, most SMEs work around the clock to achieve their goals. With this understanding, KoinCare exists to represent KoinWorks as a financial partner to help business owners and other KoinWorks customers at any time.
KoinWorks customer service can be reached through various channels, namely mobile phone, Whatsapp, email, live chat on the KoinWorks application, and social media including Instagram, Twitter, and Facebook. As many customers use Whatsapp to contact KoinWorks, it is very important to recognize the official KoinWorks Whatsapp for security purposes. Reaching KoinWorks customer service via the official WhatsApp can be done by selecting the help button in the KoinWorks application.
With this time upgrade, the customer service team will manage quality service to serve 24 hours 7 days a week. Up until January 2022, the customer service team handled various scenarios regarding how to use KoinWorks, information regarding loan applications, and receiving reports of suspicious activity that must be addressed immediately.
Head of Customer Service, Lia Ariani shared the readiness of the customer service team. “KoinWorks provides customer service that operates 24 hours a day 7 days a week to ensure our presence whenever needed. We optimize the KoinCare team with helping any customer need,” she said.
Bernard Arifin, Chief Operating Officer, who oversees the customer service team appreciates the additional operating hours. “We realize that as a fintech company providing financial services, we must be ready to help our customers at any time, especially when it comes to urgent matters. With this service, we believe that we will be faster, more responsive, and will provide convenience. This will further help improve KoinWorks’ quality and build a stronger relationship with the public,” said Bernard.
