Some tips to better your verification process:

1. Make sure your ID card (KTP) is in good condition (clear writing and photo, not blurry).
2. Ensure that the photo of your ID card is not cropped and fits within the provided box.
3. When taking a selfie with your ID card, ensure good lighting and that your face is clear and matches the ID card photo.

We match your ID card data with Dukcapil (Population and Civil Registration Agency) to ensure the security of your account and our users. If you believe there is an issue, you can visit Dukcapil to verify the accuracy of your data.