First of all, we would like to appreciate the loyalty of KoinWorks users who have put their trust in KoinWorks as a financial partner. Through this statement, KoinWorks will inform several things related to the problems currently experienced by users on the KoinWorks platform.
KoinWorks is currently receiving questions and complaints from users regarding problems in doing some activities. We understand the concerns and also understand the needs of users to be able to carry out these activities smoothly. We sincerely apologize for the inconvenience caused.
Due to this problem, we would like to inform you that system maintenance is still ongoing, and some features on KoinWorks NEO have been temporarily discontinued. This has an impact on a number of activities that currently cannot be done by KoinWorks users. Some of the services that are temporarily unavailable are:
- Transact online using NEO card
- Withdraw NEO card balance
- Use the Send Money feature
- Withdraw from NEO account to fintech account
Providing the best service for users remains a priority for KoinWorks. We are working to provide the best experience for our users at the moment. Therefore, all KoinWorks features can return to normal and can serve users better.
KoinWorks users who need further information can contact KoinCare – KoinWorks customer service via the following channels:
- Live chat via the KoinWorks app
- Email to [email protected]
- Official Whatsapp (081703972888)
- Telephone (021-29323996)
